SHIPPING & RETURNS
UK SHIPPING:
❖ We use Royal Mail 1st class tracked postage for all products within the UK.
❖ All orders received by 2pm are will be posted out the same day. Orders received after 2pm might have to wait until the next day (except Sundays and Bank Holidays) during busy periods.
❖ Please be aware that our estimated delivery dates are just that estimated from Royal Mail. They might take longer and be busier during bank holidays, Christmas, New Year, Black Friday etc. All the times you’d expect Royal Mail to be a bit slower. During normal times though we find 95% of our packages arrive the next working day after they have been posted.
❖ we can offer express delivery out to you if you order by 4pm Monday to Friday & choose Guaranteed Next Day Delivery. However, this will require additional costs from Royal Mail, but this will guarantee signed for next day delivery.
❖ We cannot be held responsible if you choose the 1st Class delivery option and your order does not arrive for a certain date.
Free UK delivery on orders over £70
UK 1st signed for £5.55
UK guaranteed before 1pm £9
❖ Orders are shipped Monday – Saturday (before 12am)
❖ If you have not received your order within the timings shown above, please contact us at info@glitter-envy.co.uk
❖ Royal Mail does not count a delivery ‘lost’ until after 10 working days of non-delivery. It is your responsibility to ensure your address is correct for postage. We cannot be held responsible if you supply us with the wrong or incomplete details, although we will always do our best to help.
INTERNATIONAL SHIPPING:
❖ We ship worldwide every day – the whole world loves Glitter Envy.
❖ All our items are sent via Royal Mails Tracked service.
❖ Please allow 5 – 15 working days to receive your item. Average delivery is up to 10 working days, but sometimes it can take a little longer.
❖ If you have not received your order after 15 working days, please contact us at info@glitter-envy.co.uk
European upto 1kg £15
USA upto 1kg £23
Rest of the world £23
RETURNS:
❖ Due to hygiene reasons, we’re not able to accept returns on cosmetic glitters, face jewels or cosmetics that have either been opened or part used.
❖ A refund will be issued for any unused items returned that are in a resale-able condition within 14 days, refunded back to the same payment method.
❖ If something is incorrect with your order please contact us directly at info@glitter-envy.co.uk
❖ You are responsible for returning postage costs and the safe return of any items. We cannot be held responsible for any items lost in the post. For this reason, we only use tracked shipping.
❖ If you have selected an upgrade to your postage option (such as next day delivery) with your order, these will not be refunded.
❖ A refund will then be issued for any unused items returned that are in a resale-able condition within 14 days, refunded back to the same payment method.
❖ Returns should be sent to
Glitter envy
17 valley road
Taunton
Somerset
TA1 2DQ